The Acting Inspector General of Social Security, Gale Stallworth Stone, is urging citizens to remain vigilant of telephone impersonation schemes that exploit the Social Security Administration’s (SSA) reputation and authority.
The Office of the Inspector General (OIG) continues to receive reports from across the country about fraudulent phone calls from people claiming to be from SSA. Recent reports have indicated that unknown callers are using increasingly threatening language in these calls.
The callers state, due to improper or illegal activity with a citizen’s Social Security number (SSN) or account, a citizen will be arrested or face other legal action if they fail to call a provided phone number to address the issue. This is a scam; citizens should not engage with these calls or provide any personal information.
SSA employees do contact citizens, generally those who have ongoing business with SSA, by telephone for customer-service purposes. However, SSA employees will never threaten anyone for information; they will not state that someone will face potential arrest or other legal action if they fail to provide information. In those cases, the call is fraudulent, and people should just hang up.
The OIG recently warned that some of these impersonation calls have “spoofed” SSA’s national customer service phone number, displaying 1-800-772-1213 as the incoming number on caller ID.
The Acting Inspector General urges citizens to be extremely cautious, and to avoid providing information such as an SSN or bank account numbers to unknown persons over the phone or internet unless people are certain of who is receiving it. If anyone receives a suspicious call from someone alleging to be from SSA, they should report that information to the OIG at 1-800-269-0271 or online at https://oig.ssa.gov/report.